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Terms & Conditions

The Upland Soap Factory :: Help zone

Help zone

Terms & Conditions

Warranty: Molds and liners are warranted for one full year from date of purchase against defects in manufacturing. Please contact us for return authorization if you have a warranty issue. Liners must be returned for replacement under warranty. We will replace defective liners or box parts with like item.

Issues not covered by warranty:

  1. Warping of wood boxes (particularly lids and sometimes bottom plate in 48 bar slab molds).
  2. Liners can shrink approximately 1%. This would equal about 1/4inch for a 20 inch long mold.

Return policy: Used molds cannot be returned for credit or exchange. Unused molds may be returned for credit, less shipping charges, with the following exception: any order of more than 5 molds of the same size is considered *Custom* and cannot be returned for credit. Please make sure that you have ordered the correct size molds.

 
 
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